IT Consultancy & Digital Workflow Support for Irish SMEs

We provide practical IT consultancy for small and medium-sized businesses across Ireland.  Our focus is on helping organisations simplify systems, improve security and implement reliable digital processes without the cost of a full-time IT manager.

With over 25 years supporting Irish businesses, we combine accounting knowledge, software experience and hands-on IT advice to help things run more smoothly.

Contact us to discuss your requirements.

How We Help

Many small businesses operate with a mix of paper files, spreadsheets, email attachments and disconnected systems.  Over time this creates inefficiencies and unnecessary risk.

We help by:

• Reviewing your current systems
• Identifying issues or gaps
• Recommending practical improvements
• Implementing appropriate tools
• Training staff where needed
• Providing ongoing support

Our approach is straightforward and business-focused. We suggest solutions that genuinely help, rather than introducing unnecessary complexity.

Electronic Signatures with DocuSign

We help businesses move away from printing and scanning by setting up DocuSign for secure electronic signatures.

This is ideal for:

• Engagement letters
• Contracts
• Client onboarding forms
• Internal approvals

We can assist with:

• DocuSign setup
• Creating templates
• Designing workflows
• Staff training
• Ongoing support

Electronic signatures improve turnaround time and keep documents organised and secure.

ID Verification & AML Onboarding (ID-Pal)

We support businesses that need secure client onboarding and identity verification using ID-Pal.

This is particularly useful for:

• Accountants
• Solicitors
• Financial advisers
• Regulated businesses

We help with:

• ID-Pal setup
• Designing onboarding workflows
• Integrating into existing procedures
• Practical AML-related guidance
• Staff training

This keeps onboarding simple for clients while ensuring proper record-keeping and compliance.

Cybersecurity & GDPR

We provide practical advice on keeping business systems secure and handling data responsibly.

This includes:

• Basic cybersecurity reviews
• Backup and password guidance
• Access control checks
• Phishing awareness
• Reviewing how data is stored
• Improving document handling practices

The aim is sensible protection for small businesses rather than complex enterprise-level solutions.

CRM & Business Systems Advice

Choosing the right systems can be difficult. We provide independent advice on tools that help you manage customers, operations and records more effectively.

Support may include:

• CRM system advice
• ERP system reviews
• Workflow improvements
• Integration between systems
• Implementation guidance
• Staff training

We focus on practical solutions suited to the size of your organisation.

IT Audits & Asset Registers

We help businesses put simple structures in place to track equipment, devices and software.

This can include:

• IT Inventory Audits (hardware & software)
• Setting up Asset Registers
• Tracking Software Licence Costs

Backups & Disaster Recovery Planning

We help businesses to ensure that data is backed up and that a business continuity plan is in place.

This can include:

• Reviewing and documenting current data
• Migrating to a Cloud environment
• Implementing a Backup process to ensure that your data is regularly backed up and protected
• Disaster Recovery/Business Continuity Planning

Who We Work With

We work with businesses across Ireland, including:

• Accountants & Professional services firms
• SMEs
• Membership organisations
• Charities & Not-for-profit
• Businesses moving away from paper processes
• Firms needing structured onboarding systems

Support can be provided remotely or on-site depending on requirements.

Why Choose Mercury Software

• Over 25 years supporting Irish businesses
• Combination of Accounting, IT & Project Management expertise
• Practical, plain-English advice
• No unnecessary complexity
• Flexible support
• Long-term working relationships